Warranty and Return Policies

Return Policy

Refunds are not issued for returned Tactile Medical products; this includes the garments/sleeves, controller, or any accessories, once opened.

* This warranty is available only to the original user if their account is in good standing. This warranty is not transferable.

Our products are regulated by the FDA and can only be provided by prescription. We are not able to provide sales, service or support for Tactile Medical products acquired from unauthorized third parties.

Notice: Tactile Medical Obsoleting Model PD32-120 Flexitouch System Sold From 2003 to 2009.
Effective August 8, 2016, Tactile Medical will no longer provide service and replacement parts for Model PD32-120 of the Flexitouch system. This model was sold to patients between 2003 and 2009 and was replaced by a newer model, PD32-U, in late 2009. Tactile Medical will continue to provide service and replacement parts for the Flexitouch system model PD32-U.

If you have a model PD32-120 Flexitouch system and experience any problems with the device, please contact Customer Service toll-free at 866.435.3948 during the hours of 7:00am – 7:00pm central time to discuss options of obtaining a Model PD32-U Flexitouch system.